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Performance profiling can help the development team track down performance issues with the add-on. Performance profiling is done by creating a snapshot file with performance data.
To get started with performance profiling please open the "Help and Troubleshooting" window and press the "Performance profiling" button.
1.Create a support ticket and get a ticket number
2.Have access to www.boyum-solutions.com from the machine you want to profile from
3.Have access to *.boyum-it.com from the machine you want to profile from
We strongly recommend watching the e-learning video:
To understand how performance profiling works.