Open items group

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Here the open items of the business partner is displayed as cue-cards

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The number of open items are shown directly on the ribbon

If there are any overdue item they will be marked with a small red exclamation icon

You can click the card to open the item's window in Outlook (or B1 client if you've selected that in the Settings)

If you CTRL + click the card you can track/untrack the object (tie the mail to the object)

If you opened the item in Outlook you will see one of the following windows:

oActivities

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oService Calls

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oSales Opportunities

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oDocuments

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