Document refund

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You have the option to refund a document that was settled using iPayment.

The option can be found as a right-click menu item.


The system will void/refund the entire settlement and will cancel any incoming payment that has been created by iPayment.

After the refund is done it will ask if you want to create a credit note.

If you press this option it will open the A/R Credit Memo window which can then be added to the system.

Note: For A/R Down Payments you need to refund any invoice document before you can refund the A/R Down Payment.