How do I create a partial refund for a one-time document?

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Note: This functionality is not available for Eway

To do a partial refund on a one-time document please follow the steps below.

7.       Find the invoice document that you want to refund.

8.       Right-click and press “Partial refund”

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9.       Read the message and press “OK”

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10.   The credit note will now open and you can add the lines that you want to refund:

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b.     You need to manually add the amount and lines that you want to refund

11.   Press add to save the Credit Note and refund the customer.

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b.     IMPORTANT: When adding the Credit Note iPayment will refund it. This will transfer the money to the customer.

12.   The Credit Note has now been refunded to the customer

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